FAQs - Learning Lab Kits

 

Have a question?

Check out these common questions to see if they can help! If you still have questions, we can be easily contacted at 614-292-9772 or learninglabkits@osu.edu.



Q. Can I just send you a purchase order for a Learning Lab Kit?
A. No - all learning lab kit orders must also be placed online. E-mail, mail, or fax your PO after placing your order online. If you do not have a PO, place your order online and then send us a check made payable to The Ohio State University.
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Q. Do you ship to Canada?
A. Yes we do! Complete your online order using your Canadian address. The shipping cost calculated during this will not be accurate. Once your order is placed we will provide actual shipping costs, and an estimate on what the duties/taxes/customs will be. In most cases, these additional fees will be the responsibility of the customer when items pass through customs. Quotes can be requested before placing an order: learninglabkits@osu.edu.
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Q. What are my payment options?
A. After placing your order online: email, mail, or fax us a signed purchase order; or mail a check to Ohio 4-H Learning Lab Kits, 2201 Fred Taylor Drive, Columbus, OH 43210. Credit card customers place your order online, then call us with your card information at 614-292-9772 (M-F). Do not fax or email your credit card information.
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Q. Will I receive an invoice?
A. Yes - one will be e-mailed to you after your online order is placed. Please contact us if you do not receive an invoice within two business days. E-mail us at learninglabkits@osu.edu.
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Q. How do I make out my check?
A. Please make your check payable to The Ohio State University.
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Q. Where do I send my check?
A. Please send your check to Ohio 4-H Learning Lab Kits, 2201 Fred Taylor Drive, Columbus, OH 43210.
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Q. Can I pay with a credit card or purchasing card?
A. Yes - we now accept all major credit cards. After placing your order online, call us with your card information at 614-292-9772 (M-F). Do not fax or email your credit card information.
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Q. Can I get a discount on my order?
A. If your merchandise total is $2,000 or more (not including shipping charges), enter the discount code SAVE5% during checkout. This discount is usually enough to offset shipping/handling charges.
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Q. Do I have to pay sales tax?
A. Only Ohio customers must pay sales tax - currently 7.5% (unless furnishing the appropriate Ohio tax exemption paperwork). Out-of-state customers are NOT charged sales tax.
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Q. How is my order shipped?
A. All orders are shipped via UPS ground service, so always include a street name in your shipping address. We do not ship to PO Boxes. Please use an appropriate street address.
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Q. How much are shipping charges?
A. Shipping/handling charges vary with shipping address and kit weight. Shipping/handling charges can be calculated by entering your order online. Your shipping/handling charges will be calculated before you submit your order.
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Q. How long will it take to receive my order?
A. Your order is released for shipping within 2 business days from the date your purchase order, check, or credit card payment is received. Please note: We strive to ship your order in a timely manner; however, high demand may sometimes result in delivery times of 2 to 3 weeks. To request expedited processing, please contact us at 614-292-9772 or learninglabkits@osu.edu. Orders outside the contiguous United States require additional time.
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Q. What if my Kit arrives damaged or with missing components?
A. Contact us at learninglabkits@osu.edu or 614-292-9772. We will replace any damaged or missing components – at no extra charge.
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Q. Can I return my order?
A. All sales are final – no returns or exchanges unless your shipment is incorrect, incomplete, damaged, or non-operational (CDs).
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Q. How can I track my shipment?
A. When your order is shipped you will receive an email with a UPS tracking number.
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Q. Have the kits been revised?
A. Not at this time, but revisions are planned for the future.
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Q. Can I purchase parts of a kit?
A. Yes, replacement parts for the learning lab kits can be purchased directly through Ohio 4-H Learning Lab Kits at learninglabkits@osu.edu.
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Q. What if I forget my password?
A. Our online store will give you the opportunity to reset your password. You will be asked a security question before you are permitted to enter a new password. Our staff does NOT have access to customer passwords.
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Q. Are the Learning Lab Kits available from any other source?  
A. No – Ohio 4-H Youth Development is the sole source provider of the Learning Lab Kit products.
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Q. Do you sell items in addition to the Learning Lab Kits?
A. Yes - we also offer Learning Lab Kit CDs, a Sheep Supplemental Module Set, and a Feed Sample Set.
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Q. Is the information on the CDs the same as the information in the kits?
A. Each Learning Lab Kit CD is a complete kit in electronic format. Although some of the images may vary, the information is the same and presented through study/test modules. Please note: you cannot print images or text from the CD modules.
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Q. Is the Sheep Supplemental Module Set included in the Sheep Learning Lab Kit?
A. The Sheep Supplemental Module Set is included in the most recent Sheep Kit production, from 2017.
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Q. Is the Feed Sample Set the same feed set included in the Horse Learning Lab Kit?
A. Yes, but it is suitable for use with other species.
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Q. What if my question is not on this list?
A. Contact us directly at 614-292-9772 or learninglabkits@osu.edu.
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Ready to Order?

Enter our online store here

 

ALL learning lab kit orders must be completed ONLINE. To enter our online store, you’ll be asked to create a user name and password. Our online store allows you to place your order, and then follow up with payment information.

After placing your order, selecting a payment preference and clicking "Checkout" you will receive an order number. Once your order has been placed, please follow up with one of these steps:

  1. For a Purchase Order: email your signed PO to learninglabkits@osu.edu, or fax to 614-292-5937.
  2. For payment by Check: make checks payable to The Ohio State University, then mail to Ohio 4-H Learning Lab Kits, 2201 Fred Taylor Dr., Columbus, OH 43210. 
  3. For payment by Credit Card: call 614-292-9772 with your order number to provide payment information (Mon.-Friday). DO NOT fax, email, or enter your credit card information online.

Your online order will be released for shipment when we receive your PO, check, or credit card information.

Ohio tax-exempt customers: You will be asked to complete an exemption certificate and to fax or email it to Ohio 4-H (614-292-5937 or learninglabkits@osu.edu). Non-exempt Ohio customers will be charged state sales tax.

Non-Ohio customers: You will NOT be charged sales tax; do NOT send a tax-exemption certificate.

ALL SALES ARE FINAL: Be sure to read our SALES POLICY.

 

We're Here to Help!

Have a question about our products or your order? Check our Frequently Asked Questions or contact the personnel listed below.

Billing and
order processing 

(Anna)
614-292-1935 bernard.95@osu.edu
Kit production and development
(Jackie)
614-292-9772 learninglabkits@osu.edu
Customer service
(Dara)
 
614-292-9772 learninglabkits@osu.edu